Local Regulations

Get important information about driving in your city.

Do Not Accept Street Hails

You may not accept street hails (a request for a trip that is not made through the app). Soliciting and/or accepting street hails is a violation of our policy and local and state law. If you violate this policy, your will face severe legal consequences, and you may lose access to the Uber platform.


Display "U" Sign While Operating on the System

Virginia law requires all Uber partners to have trade dress on the passenger rear window as shown. Please order an Uber "U" by clicking the button below - the "U" should arrive within 5-7 business days.

If you are logged into the Uber app, you must have the "U" sign (trade dress) on the passenger side rear window. Click here to order an Uber "U" sign.

Want to Get on the Road?

You can also print, cut and display one on your windshield until your permanent Uber "U sign" arrives by clicking the appropriate button below.


Accessibility Compliance Notification:

Uber expects partners to comply with all state, federal and local laws governing the transportation of riders with disabilities. A transportation partner’s violation of the laws governing the accommodation of riders with disabilities, including with respect to the use of service animals, constitutes a breach of the parties’ Licensing Agreement.

Accordingly, service animals must be accommodated in compliance with accessibility laws. Additionally, partners are expected to accommodate riders using walkers, canes, folding wheelchairs or other assistive devices to the maximum extent possible.

Any report of discrimination will result in temporary account deactivation while Uber reviews the incident. Confirmed violations of the law with respect to accommodation of riders with disabilities may result in permanent loss of access to the Uber platform.


Non-Discrimination Policy

Uber and its affiliates seek to ensure that safe, reliable, and high-quality transportation options are available to everyone. Uber and its affiliates therefore prohibit discrimination against riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Any rider or driver found to have violated this prohibition will lose access to the Uber platform.


Keep Your Insurance Policy in Your Vehicle and Understand How to Access Rasier Policy:

You must carry proof of your personal insurance with you in your vehicle at all times. If you are involved in an accident or pulled over by law enforcement, you may also need to show a copy of the Rasier policy Certificate of Liability Insurance. You can find a copy in your app by going to your account page, selecting Waybill and then clicking the "Certificate of Insurance" link at the bottom of the page. It is important that you understand how to access this policy. Reach out to your city team with any questions.


Immediately Inform Us of Any Changes to Your License Status, Registration, Insurance, and/or Criminal Record:

You are required to notify us of any change in the your driver’s license status, motor vehicle registration, or motor vehicle insurance as well as any arrest or charge for a crime or driving offense, including any arrest or charge that would require you to register on the Sex Offender and Crimes Against Minors Registry or on the US Department of Justice's National Sex Offenders Public Website. Please Uber Roanoke as soon as any of these changes occur. If we learn that you failed to notify us, you may be subject to immediate deactivation.


Use Your Mobile Device Safely:

You should always operate your smartphone, including any phones with the Uber app, in a manner consistent with local and state laws. Virginia has specific restrictions on using mobile devices while driving. In addition we recommend you review the Virginia DMV's recommendations for avoiding distracted driving, which can be foundhere.


Consult with Appropriate Professionals Regarding Any Consequences of Your Partnership:

We recommend that partners consult with appropriate professionals and authorities regarding the possible financial and contractual consequences of operating on the Uber platform, including consequences for personal income tax and tangible personal property tax liabilities, personal insurance coverage, and financing agreements with vehicle lienholders.


Permit Access to All Service Dogs

Under the Americans with Disabilities Act and other applicable laws, service animals must be permitted to accompany riders with disabilities. We expect all partners to conduct themselves in a legally compliant manner.

·If we receive rider complaints that you refused to abide by the law and transport a service animal, you will lose access to the Uber platform.

· If you are unsure whether an animal is a service animal, you should ask the rider. If they say it is a service animal, you must abide by the law and accept it.

As always, riders are responsible for cleanup fees for damage to the interior or exterior of the vehicle that may occur during a ride. Please take and send us pictures of such damage if clean-up is required.


Immediately Inform us of Any Changes to Your License Status, Registration, Insurance, and/or Criminal Record

Virginia law requires you to notify us of any change in the your driver’s license status, motor vehicle registration, or motor vehicle insurance as well as any arrest or charge for a crime or driving offense, including any arrest or charge that would require you to register on the Sex Offender and Crimes Against Minors Registry or on the US Department of Justice's National Sex Offenders Public Website. Please contact Uber as soon as any of these changes occur. If we learn that you failed to notify us, you may be subject to immediate deactivation.


Obey Virginia's Driver Fatigue Statutes

In accordance with Va. Code Ann. §46.2-812, no TNC partner may operate a motor vehicle for more than 13 hours in a 24-hour period. 

 


Background Check Screening Criteria for Uber Partners in Virginia:

1. Before authorizing an individual to act as a TNC partner, and at least once every two years after authorizing an individual to act as a TNC partner, a transportation network company shall obtain a national criminal history records check of that person. The background check shall include (i) a Multi-State/Multi-Jurisdiction Criminal Records Database Search or a search of a similar nationwide database with validation (primary source search) and (ii) a search of the Sex Offender and Crimes Against Minors Registry and the U.S. Department of Justice's National Sex Offender Public Website. The person conducting the background check shall be accredited by the National Association of Professional Background Screeners or a comparable entity approved by the Department.

2. Before authorizing an individual to act as a TNC partner, and at least once annually after authorizing an individual to act as a TNC partner, a transportation network company shall obtain and review a driving history research report on that person from the individual's state of licensure.

3. Before authorizing an individual to act as a TNC partner, and at least once every two years after authorizing a person to act as a TNC partner, a transportation network company shall verify that the person is not listed on the Sex Offender and Crimes Against Minors Registry or on the U.S. Department of Justice's National Sex Offender Public Website.

A transportation network company shall not authorize an individual to act as a TNC partner if the required criminal history records check reveals that the individual:

1. Is a person for whom registration with the Sex Offender and Crimes Against Minors Registry is required pursuant to Chapter 9 (§ 9.1-900 et seq.) of Title 9.1 or is listed on the U.S. Department of Justice's National Sex Offender Public Website;

2. Has ever been convicted of or has ever pled guilty or nolo contendere to a violent felony offense as listed in subsection C of § 17.1-805, or a substantially similar law of another state or of the United States;

3. Within the preceding seven years has been convicted of or has pled guilty or nolo contendere to any of the following offenses, either under Virginia law or a substantially similar law of another state of of the United States: (i) any felony offense other than those included in subdivision 2; (ii) an offense under § 18.2-266, 18.2-266.1, 18.2-272, or 46.2-341.24; or (iii) any offense resulting in revocation of a driver's license pursuant to § 46.2-389 or 46.2-391; or

4. Within the preceding three years has been convicted of or has pled guilty or nolo contendere to any of the following offenses, either under Virginia law or a substantially similar law of another state or of the United States: (i) three or more moving violations; (ii) eluding a law-enforcement officer, as described in § 46.2-817; (iii) reckless driving, as described in Article 7 (§ 46.2-852 et seq.) of Chapter 8; (iv) operating a motor vehicle in violation of § 46.2-301; or (v) refusing to submit to a chemical test to determine the alcohol or drug content of the person's blood or breath, as described in § 18.2-268.3.


Vehicle Criteria for Uber Partners in Virginia:

A TNC partner vehicle must:

1. Be a personal vehicle;

2. Have a seating capacity of no more than eight persons, including the driver;

3. Be validly titled and registered in the Commonwealth or in another state;

4. Not have been issued a certificate of title, either in Virginia or in any other state, branding the vehicle as salvage, nonrepairable, rebuilt, or any equivalent classification;

5. Have a valid Virginia safety inspection and carry proof of that inspection in the vehicle;

6. Be covered under a TNC insurance policy meeting the requirements of §46.2-2099.51 or 46.2-2099.52, as applicable; and

No TNC partner may operate a TNC partner vehicle unless that vehicle meets these requirements.


Consult with Appropriate Professionals Regarding Any Consequences of Your Partnership

We recommend that partners consult with appropriate professionals and authorities regarding the possible financial and contractual consequences of operating on the Uber platform, including consequences for personal income tax and tangible personal property tax liabilities, personal insurance coverage, and financing agreements with vehicle lienholders.